Stakeholder Engagement

Triple i Logistics places importance on engaging with stakeholders across the entire value chain

In accordance with the internationally recognized GRI Standards (2021) to appropriately and sustainably analyze and respond to stakeholders’ needs and expectations. In this regard, stakeholders can be categorized into 10 key groups, each with defined engagement approaches and key expectations, as outlined below.

Stakeholder	Key Engagement Channels	Expectations of Stakeholders
1. Employees	Internal communications, monthly meetings, town hall sessions, and annual employee satisfaction and engagement surveys.	Fair compensation, career advancement, and workplace safety.
2. Customers	Site visits/meetings, annual satisfaction surveys, and complaint and feedback channels.	Quality products and services, timeliness, safety, fairness, and confidentiality.
3. Suppliers	Site visits/meetings, and communication via online platforms/email.	Transparency, fairness, and mutual business growth.
4. Communities	Social activities, needs assessment site visits, and complaint and feedback channels.	Environmentally and socially responsible operations, and quality-of-life improvement.
5. Shareholders / Investors	Annual General Meeting (AGM), Opportunity Day, and Annual Report.	Sustained financial performance, stable dividend returns, and transparent disclosure.
6. Business Partners	Collaborative meetings, communication via online platforms, and disclosure of information or reports upon request.	Collaboration in developing new business opportunities, innovation and technology development, and regulatory and legal compliance.
7. Creditors / Debtors	Collaborative meetings, and communication via online platforms/email.	Compliance with contractual terms, risk management, and regulatory and legal compliance.
8. Government Agencies and State Enterprises	Scheduled meetings, and regulatory disclosures.	Strict compliance with laws, and business operations in accordance with good governance principle.
9. Media	Press conferences, exclusive interviews, and press releases.	Accurate, timely, current, and equitable information.
10. Competitors	Participation in meetings with industry associations and organizations.	Fair and open competition within the legal framework.